Shipping Policy – Maliame

At Maliame, we aim to provide transparent and reliable shipping information so you know exactly what to expect when placing an order.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Processing times may be extended during high-demand periods, promotions, or holidays. Any significant delay will be communicated to you promptly. Please note that processing time is separate from delivery time.

Shipping & Delivery Times

We work with trusted third-party suppliers and logistics partners to fulfill and ship orders globally.

Estimated delivery time: 10–25 business days

Delivery times may vary based on the following factors:

• Destination country
• Supplier warehouse location
• Local postal service efficiency
• Customs clearance procedures

Please note: While most orders arrive within the estimated window, in rare cases delivery may take up to 40–60 days due to customs delays, international logistics constraints, or circumstances beyond our control. We appreciate your patience and understanding.

Shipping Costs

Shipping fees are calculated based on order weight, size, and destination.

The exact shipping cost will be clearly displayed at checkout before you complete your payment.

Occasionally, free shipping promotions may be offered. These will be clearly indicated on our website banners and at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the tracking information to become active and update within the carrier's system.

Shipping Destinations

We proudly ship to most countries worldwide.

Some remote locations or restricted countries may not be serviceable by our logistics partners. If shipping is unavailable for your specific address, this will be indicated to you at checkout before payment is taken.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or additional fees imposed by local authorities upon arrival in the destination country.

Important: These charges are not included in the product price or the shipping fee paid at checkout. They are the sole responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.

Delayed, Lost, or Damaged Shipments

If your order is significantly delayed beyond the estimated window, lost in transit, or arrives damaged, please contact us within 7 days of the delivery date (or expected delivery date).

We will investigate the issue directly with the carrier and offer a fair resolution in accordance with our Returns & Refunds Policy.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Maliame is not liable for delays, failed deliveries, or losses resulting from incorrect or incomplete address information provided by the customer. Please double-check your address before submitting your order.