Politique d’expédition

Shipping Policy

At Maliame Store, we strive to process and ship your orders as quickly as possible. This Shipping Policy explains the terms and conditions that apply to the delivery of your purchases.

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive tracking information when available so that you can follow the progress of your shipment.

Please note that processing times may be slightly longer during periods of high demand, promotions, holidays, or other circumstances.

Shipping Times

Shipping times depend on your destination, the shipping method selected, and the carrier.

- Senegal: approximately 2–7 business days

- International: approximately 7–20 business days

The delivery times provided are estimates and are not guaranteed. Delays may occur due to the carrier, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, package weight and/or dimensions, and the shipping method selected.

Any free-shipping promotions will be clearly indicated on our website.

Delivery Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply for a replacement shipment.

Please carefully review your shipping information before completing your order.

Order Tracking

When tracking information is available, it will be provided to the customer after the order has been shipped.

Maliame Store is not responsible for delays caused by the shipping carrier after the package has been handed over to the carrier.

Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If your package arrives damaged, an item is defective, or you receive the wrong item, please contact us as soon as possible at maliamestore@gmail.com.

Please include your order number and, if possible, photos of the package and/or the affected item so that we can investigate the issue and provide an appropriate solution.

Lost or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at maliamestore@gmail.com so that we can check the status of your shipment.

When tracking information is available, we will use the information provided by the carrier to investigate the shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other fees may be charged by the destination country.

When applicable, these charges are the responsibility of the customer unless otherwise stated at the time of purchase.

Maliame Store cannot guarantee the amount of any customs duties or taxes, as these charges depend on the regulations of the destination country.

Returns and Refunds

Maliame Store accepts returns in accordance with our 30-Day Return Policy.

To request a return, please contact us at maliamestore@gmail.com before sending the item back. Items returned without first submitting a return request may not be accepted.

For complete information about return eligibility and refunds, please refer to our Return Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Maliame Store

Email: maliamestore@gmail.com